Returns & Exchanges

Important Requirements:

• Orders placed online cannot be returned at physical offline stores.
• Mudita Artistry reserves the right to deny repeated returns for the same order.
• For our products which are artisanal and hand-made, there might be slight differences in texture, color and size. These natural aberrations are not considered a defect. We would urge our lovely customers to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product.
• Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be use anytime in the next 3 months without any limitations.
• We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the Mudita Artistry Care team at muditaartistry11@gmail.com or on WhatsApp at +91 9723017911
• Orders cannot be cancelled or altered after placing the order. Once an order is packed or shipped, it cannot be cancelled and will be treated as return if the order is not accepted at the time of delivery. For COD orders, Mudita Artistry reserves the right to deny future orders. In case of prepaid orders, Mudita Artistry will reserve the right to charge two way shipping costs.
• Mudita Artistry uses 3rd party courier services and is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to customer team to find out more. 
• We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.
• We reserve the right to deny a return or to charge for the return if multiple returns have been initiated from the same account.